Orders are dispatched Monday-Friday, excluding UK Bank Holidays. Orders placed after 13:00 GMT will be dispatched the next working day (Monday - Friday). Orders placed on a Friday after 13:00 GMT will be dispatched on the following Monday (or next working day if Monday is a UK public holiday). We aim to dispatch and process orders within 1 working day of the order being placed. Once your order has been processed, we are unable to cancel or amend your order or address.
Simon The Beekeeper Ltd cannot be held responsible for delays to deliveries caused by couriers or any other third party.
Postage and packing will be applied to each item in accordance with Simon The Beekeeper Ltd standard delivery rates and policies, or the participating third-party delivery courier rates and policies, as applicable.
All shipping charges are subject to change and unless the order qualifies for free shipping (see terms and conditions) the customer will be charged for the cost of shipping their items.
Orders weighing less than 6kg are sent via Royal Mail 2nd Class unless specified otherwise, this service can take up to 3-5 working days.
To keep our shipping costs down, your order may be split into multiple parcels, in this instance parcels will clearly be labelled parcel 1 of 2 and so on.
Surcharged postcodes within the UK-
Please note there may be an additional shipping charge (as stated during the checkout) on items to Northern Ireland, Scottish Highlands and Islands, Isles of Scilly, Channel Islands, and offshore islands.
In the instance that the shipping rate needs to be amended Simon The Beekeeper Ltd will contact the customer within two working days to resolve the shipping issues.
Postcodes for the surcharged areas:
AB31 AB33 AB34 AB35 AB36 AB37 AB38 AB45 AB52 AB53 AB54 AB55 AB56
|Falkirk & Stirling||FK17 FK18 FK19 FK20 FK21|
|Outer Hebrides||HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9|
Inverness, Highlands,Isle of Skye, Moray
|IV1 IV2 IV3 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54 IV55 IV56 IV99|
|Firth of Clyde Islands||KA27 KA28|
|Orkney Islands||KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17|
Argyll and Bute,
|PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA80|
|Perth||PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50|
ZE1 ZE2 ZE3
|Isle of Man||IM|
|Truro (Scilly Isles)||TR21, TR22, TR23, TR24, TR25|
|Isle of Wight||PO30 PO31 PO32 PO33 PO34 PO35 PO36 PO37 PO38 PO39 PO40 PO41|
Deliveries within the EU are sent via Royal Mail International standard, unless specified otherwise, this service can take up to 10-15 working days and does not provide tracking information.
Size and weight restrictions may result in some orders being dispatched in multiple parcels, if you place several separate orders, we may also combine them into one parcel.
Rest of World-
Deliveries to the Rest of World are sent via Royal Mail International Standard, unless specified otherwise, this service can take up to 15-35 working days depending on your chosen delivery country and does not provide tracking information.
This may take up to a maximum of 35 business days in rare cases, please contact our customer service team if this is the case for your delivery and we will endeavour to help.
Please note that due to restrictions on the size and weight of international parcels, occasionally orders containing multiple large items may have to be split into several parcels for us to send them to you.
Our free shipping for orders over £125 applies to UK customers excluding areas within the postcodes above under the section 'Surcharged postcodes within the UK-'
This offer is subject to availability, we reserve the right to withdraw or amend these terms and conditions at any time without notice.
Orders containing food or syrup do not qualify for free shipping.
Oversized and heavy orders:
Large and/or heavy orders that will need multiple parcels being dispatched to you may require to be palletized. We will contact you regarding your order, and organise a suitable delivery date for your order. You will be need to be available to accept the delivery on the delivery date. If you are unable to accept a palletized delivery you may be subject to increased postage charges, and we are unable to guarantee a delivery date.
Express Postage Services:
Please note, if you have selected an express postage option and the parcel is returned back to Simon The Beekeeper because it was not collected from the depot, or you were unavailable you will be charged to have the parcel resent at the original postage costs.
Customs and Import Duty Charges:
All orders now shipped outside of the UK are subject to Customs/VAT and Import Duty Charges. Orders shipped to within the EU including Ireland may incur charges on orders totaling over €22.00 excluding shipping. Simon The Beekeeper Ltd are unable to confirm what the charges could be prior to your order being shipped, as fees are calculated differently for each destination country. Once the order has been shipped, if any Customs or Import Duty charges are due the buyer is responsible for paying any and all charges to release the parcel/s. If the fees are not paid, the order will be returned back to ourselves.
Estimated Delivery Information:
We aim to process and dispatch your order within 1 working day (Monday - Friday), the estimated delivery dates provided during the checkout are applicable once the order is dispatched and forwarded to the carrier.
If you place your order after 13:00 GMT your order will be dispatched the following working day (Monday-Friday).
Please note, we process orders over the weekend and Bank Holidays, you will receive an automated email stating your order has been shipped. However, your order will not be dispatched until the next working day. Orders placed on a Friday after 13:00 GMT will be dispatched on the following Monday (or next working day if Monday is a UK public holiday - Tuesday).
Order placed : Thursday 19:30 GMT, via Express Next Working Day Delivery
Order dispatched : Friday 09:00 GMT
Estimated day for delivery : Following Monday