Returning an unwanted item?
You can return any item within 30 days, including sale items or items purchased with promotional discounts*. Your 30 days start from the date on your receipt, or from the date when you received/collected any items you bought online.
Items must be in their original condition.
All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. Any items returned outside of this timeframe will be returned to you.
*Excluding items in our Bargain Corner section. Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How to return an item
It is EASY to return your order. You can either return the item to our warehouse or return the items via Royal Mail.
All you need is your order number, email address and the reason for your return. All postal returns must include a returns form so we can process your return. If you do not include a returns form, we may not be able to process your return.
Click here to download your returns form
Click on the link below, and you will be redirected to Royal Mail. Please follow the instructions and enter your details to either create a label which you can print off at home, or generate a QR code that you can scan at the post office and a label will be printed for you.
Click here to create your return
Refunds will be issued to the original payment method within 15 working days of the items being returned to us. If you are exchanging an item, your new items will be dispatched within 5 working days of receiving the returned items via 2nd Class Tracked post.