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Delivery Information

Simon the Beekeeper.Ltd will take appropriate care to ensure your purchase arrives safely – in the unlikely event of any problems, please feel free to contact our customer services team who will be happy to help.

We endeavour to provide the most economical rates for our customers, dependent on current 3rd party shipping rates.

All purchases are dispatched on a "Next Collection" basis. Collections are every day (Monday to Friday), excluding UK bank holidays.

Subject to availability we will despatch your order as soon as possible after your order is accepted by us. The precise timing of a delivery cannot be specified. Simon the Beekeeper Ltd. shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. 

Free Postage on all orders over £100*   

*UK Mainland only. Please see the table below for our delivery charges in the UK, EU and the Rest of the World.

  Weight UK EU ROW
Royal Mail  0 - 10g £0.00 £1.50 £1.50
  11 - 50g £0.99 £1.50 £1.50
  51 - 100g £1.99 £1.99 £1.99
  101 - 200g £2.50 £2.50 £2.50
  201 - 500g £2.99 £3.50 £3.50
  501 - 1000g £3.50 £4.00 £5.00
  1001 - 1500g £3.50 £6.00 £7.00
  1501 - 1750g £3.99 £7.00 £10.00
  1751 - 2000g  £3.99 £8.00 £14.00
         
Courier  2001 - 3000g £4.99  £9.00 n/a
  3001 - 4000g £4.99 £9.00 n/a
  4001 - 5000g £4.99 £10.00 n/a
  5001 - 10000g £5.99 £10.00 n/a
  10001 - 20000g £6.99 £15.00 n/a
  20001 - 30000g £8.99 £20.00 n/a

Whilst every effort is made to despatch all orders immediately, please allow 28 days for delivery.

Returns Information

Simon the Beekeeper Ltd offer a no quibble 14 day returns policy.

The item must be returned in it’s original condition for exchange or refund at our discretion.

Simon the Beekeeper Ltd is unable to refund returns shipping costs unless the error is on our part or the item is faulty.

Gift Vouchers

These conditions apply to Gift Vouchers which have been purchased from Simon the Beekeeper Ltd. Gift Vouchers have a claim code with combination of letters and numbers and can be redeemed at simonthebeekeeper.co.uk or from our shop on any purchase made in GBP sterling. If the value of an order exceeds the value of the voucher the balance must be paid online by either credit/debit card, or in person. If the full amount of the voucher is not redeemed, the balance will be lost. It is only possible to redeem one Gift Voucher against an online order, it is not possible to combine the use of Gift Vouchers with other Promotional or Discount offers. Gift Vouchers expire one year from the date of issue. Gift Vouchers are transferable and have a cash redemption value of 0.001p.

Terms and Conditions

Simon the Beekeeper Ltd reserve the right to change prices, stock availability and or other information contained herein without prior notice.

Simon the Beekeeper Ltd  accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website.

Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in this website. 

Privacy Statement

Simon the Beekeeper Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

If we collect information about you via online forms, it is for 2 reasons:

  • firstly, to process your order
  • secondly, to provide you with the best possible service. 

We will give you the chance to refuse any marketing email from us in the future. 

The type of information we might collect about you includes:

  • your name
  • email address
  • address (online orders only)
  • phone number (online orders only)
  • credit/debit card details (online orders only)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.